Cancellation and Refund

For.np domains: Refer this

Cancellation notices qualifying for refunds for all services for general hosting plans or domains can be provided anytime before the service expiry, with the exception of dedicated servers for which we require a cancellation notice a minimum of 15 days before the next billing date.

No cash refunds will be granted unless a payment has been taken in error. A breach of any of our terms and conditions will result in immediate termination with no refund. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.

14-Day Moneyback Guarantee

Money-back policy for the services will be as detailed on our page here: NepalCloud Moneyback Policy

Additional Services and Refunds

If additional free/paid services are taken in addition to the purchased service, such as free migration with web hosting packages, the applicable charges for the migration would be deducted at the time of refund processing. The fee would be 25% at minimum and 75% at maximum of the package’s annual cost, which would be the amount deducted for migration services.

This fee is charged if the migration request was placed and completed at the time of cancellation order placement. For any other paid add-ons taken, the refund would not be processed for such add-on services.