NepalCloud Refund Policy
A public summary of refund expectations for hosting buyers who want to understand the general rules before ordering.
Public refund summary
NepalCloud Host promotes a 14-day money-back guarantee on eligible hosting plans. This page exists to make that buyer information easier to review before purchase, not to hide exclusions in fine print.
- Eligible hosting plans are generally covered by NepalCloud's 14-day money-back window.
- Domain registrations, renewals, third-party licenses, setup charges, and one-time services are usually excluded.
- Refund review depends on the service type, billing status, and how the service has already been used.
Need clarification before ordering?
Contact NepalCloud first if you want confirmation about billing, public payment options such as eSewa and Bank transfer, or whether a service is likely to fall inside the refund window.
24/7 monitored support with live chat usually replies within minutes and ticket replies are targeted within 1 hour. After-hours availability may vary.
How to ask for refund help
- Review the service type and whether it is a hosting plan or an excluded item.
- Gather your service details, invoice reference, and account email.
- Contact NepalCloud support with a clear request for review.
- Keep an eye on ticket or email follow-up so the team can verify the case.
For the broad contractual wording, also review the public legal agreement page before purchase.
Who, how, and why behind this page
Buyers should be able to understand what the page is for, how the information is kept useful, and which business is accountable for it.
Why this page exists
This page exists so buyers can understand the main refund window, common exclusions, and support path before they commit to a hosting purchase.
How NepalCloud maintains it
NepalCloud keeps this page tied to public billing, payment, and support information. It explains the broad policy without pretending every request is automatically approved.
Who is responsible
NepalCloud Host is responsible for this page and publicly lists registration no. 360761 with an address at Chandragiri Municipality-7, Kathmandu.
What buyers should review before ordering
A better refund page helps customers make the right purchase the first time, not just after they want to cancel.
Check the service type
Hosting plans are the usual starting point for refund review. Domains, renewals, licenses, and one-time work are the common exclusions buyers should confirm first.
Keep order details ready
Have the service name, invoice or order reference, account email, and a short explanation ready so support can review the case faster.
Ask before you pay if unsure
If you need clarity about exclusions, billing, or payment handling through eSewa and Bank transfer, contact NepalCloud before placing the order.
Review the formal agreement too
This page is a public summary meant to reduce surprises. The legal agreement still matters for the full contractual wording.
How refund review usually works
NepalCloud should not present refunds like a mystery. Buyers need a clear overview of what to check, what to send, and what the review process depends on.
Before ordering
Use this page to understand the broad refund window, common exclusions, and when it is better to ask support before you pay.
After ordering
If you need refund help, send the account email, invoice reference, service name, and a short explanation of the request.
Case review
NepalCloud reviews the service type, billing status, and whether the service has already been provisioned or materially used.
Next steps
Support confirms whether the request appears to fit the public refund scope and what additional verification or cancellation steps are needed.
Need help before you choose a plan?
If you are comparing shared hosting, VPS, or another service and want to understand the refund path before checkout, contact NepalCloud before paying instead of guessing from a pricing page alone.
Refund Policy FAQ
These answers summarize the public refund path and help buyers understand what to check before or after purchase.
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